Placement and acceptance of subscriptions

You can use the website to sign-up to the VetBox Subscription delivery service. You are able to cancel your subscription at any time before payment is made for that month’s box by following the steps on the website. Deliveries cannot be cancelled after they have been paid for or dispatched. We reserve the right to decline the acceptance of any subscription for any reason at our absolute discretion. This applies up to the point we dispatch your subscription. We will inform you that we have received your request for a subscription by sending out a Welcome email. You warrant that all information supplied by you to us during the subscription process is true and complete to the best of your knowledge. It should be noted that images of products on our website are there for illustration purposes only and the packaging and/or contents of the items delivered may vary. Manufacturers change packaging from time to time and so it is not possible for us always to have the most up-to-date images online. It should be noted that all credits and refunds put through by our staff, based on communications with you by phone, email or any other method, are put through as requests to management. VetBox will then review these requests, check that they are correct and either perform the refund, grant the credit or decline them according to the circumstances. Please allow a few days from the date the credit/refund is requested by VetBox staff for this to be completed by management and then a further week for the money to have cleared into your bank account (if applicable).