Website testing prize draw

The competition promoter is: VetBox Ltd. (“VB”) (company no. 10017066) whose registered office is at Unit 1b 1-10 Summers Street, London, EC1R 5BD (the “Competition Promoter”). 

The Competition is to win the Prize as described in paragraph 4 below by completing the website feedback survey accessed via the invitation email sent by the Competition Promoter.  

The Competition starts at 5pm UK time on Tuesday, 24th August 2026 (“Opening Date’’) and ends at 11:59 pm UK time on Monday, 31st August 2026 (“Closing Date”) 

The “Prize” is: one (1) voucher for £50 of credit applied to the Winner’s VB subscription account. There is one (1) Prize and there will be one (1) Winner. The credit cannot be exchanged for cash, is not transferable, cannot be used in conjunction with any other offer, discount or promotional code, and must be used within six (6) months of the date on which it is applied. If the Winner's subscription ends before the credit has been used in full, any unused balance will expire. 

Entrants must be UK residents and over the age of 18, except: (i) employees of the Promoter or its holding or subsidiary companies; (ii) employees of the agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the Competition or its administration; or (iii) members of the immediate families or households of (i) and (ii) above. Entrants must be customers of VB who hold an active VB subscription and who have received an invitation to take part. Following the Closing Date, the Competition Promoter will conduct one prize draw to select the winner from customers who (i) respond to the questions in feedback survey and (ii) provide their email address in the survey (referred to as the “Winner’’).  

Invitations to take part in the website feedback survey will be sent by email to approximately 100 VB customers who hold an active VB subscription. Entry is by invitation only and the Competition is not open to any other person. The number of valid entries received, and therefore each entrant’s chance of winning, depends on how many invited customers complete the survey and provide an email address. 

All Competition entries received after the Closing Date are automatically disqualified. Double entries at customer level will not be counted. 

VB and any applicable partner will not accept: a. responsibility for Competition entries that are lost, mislaid, damaged, or delayed in transit, regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or b. proof of posting or transmission as proof of receipt of entry to the Competition Promotion. 

The Competition Promoter will contact the winner personally as soon as practicable after the Closing Date, using the email address provided with the Competition entry. 

The Competition Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will publish prize winner and, if applicable, their winning entries in September’s newsletter. (‘’Announcement Date’’)  

The Prize is account credit. No products are supplied as the Prize. The products supplied under the Winner’s VB subscription, and their suitability for the Winner’s animal, continue to be governed by the terms of that subscription. It remains the Winner’s responsibility to read the ingredient and safety information provided with any product and to consult a veterinary surgeon, if necessary, before use. 

VB reserves the right to cancel or amend the Competition and these Terms and Conditions at any time without notice.  

Insofar as is permitted by law, the Competition Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate you or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Competition or the Prizes except where it is caused by the negligence of the Competition Promoter, its agents or distributors or that of their employees.  

There is no entry fee for entering into the Competition. By entering this Competition, you indicate your agreement to be bound by these Terms and Conditions. 

Entry to the Competition is linked to the completion of a website feedback survey. Your feedback does not need to be positive to be entered. VB will use feedback to review and improve its website. VB is not responsible for inaccurate details supplied to you by any third party connected with this Competition Promotion.  

The Competition Promotion is as stated in these Terms and Conditions, and no cash or other alternatives will be offered other than in accordance with clause 4 of these Terms and Conditions. The Prize is not transferable. 

The Competition Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the Competition. 

All Competition entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. Nothing in this paragraph affects your rights in respect of your personal data under UK data protection legislation. 

By submitting your Competition entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights, in and to your Competition entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. 

You agree to grant the Competition Promoter a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the Competition entry, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the Competition entry for the purposes of reviewing and improving VB's products, services and website and of administering the Competition. 

VB’s decision in respect of all matters to do with the Competition Promotion will be final and no correspondence will be entered into with any entrants.  

Any personal data relating to the Competition Promotion will be used in accordance with current UK data protection legislation and by accepting these Terms & Conditions you also agree to VB’s Privacy Policy, which can be found here.  

 VB will select the Winner and apply the credit to the Winner’s subscription account within seven (7) days of the Closing Date and will confirm by email once it has done so.In accepting and redeeming the Competition Promotion, you confirm that you are eligible to do so and eligible to redeem the Prize. The Competition Promoter may require you to provide proof that you are eligible to enter the Promotion.  

This Competition is in no way sponsored, endorsed or administered by or associated with Instagram, Facebook, Twitter, TikTok or any other social network.  

For any questions on this Competition Promotion, please contact us at info@vetbox.com. 

These Terms and Conditions are governed by the law of England and Wales, and any dispute arising in connection with the Competition Promotion is subject to the exclusive jurisdiction of the courts of England and Wales.