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Account Management

Advice on managing your account and subscription

How do I manage my account?
After you've signed up you'll be able to login to your account and manage your pet's details, your delivery details and payment details. Logi...
Wed, 29 Apr, 2020 at 12:18 PM
What does my account allow me to do?
Once logged into your account you can add and remove pets, update and change your delivery address and personal details as well as record your pets' ...
Tue, 28 Apr, 2020 at 4:24 PM
How do I cancel my subscription?
In the first instance, if you have a problem with your subscription, please contact our customer support team at and we will do our best ...
Thu, 25 May, 2023 at 2:21 PM
What if my pet's weight changes?
You can update your pet's weight through your account. All weights are entered onto a personalised weight graph helping you monitor your pet's we...
Thu, 25 May, 2023 at 2:23 PM